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Performance Measures for Reference Services

Making Reference Work

Evaluating Your Reference Service : an ALIA RAISS /CAVAL RIG post ALIA conference workshop held on Friday, 27 October 2000 at the National Convention Centre, Canberra.

Final Report

This report summarises the indicators and measures used by Undergraduate, Postgraduate and Academic Staff at 8 Victorian universities, based on focus-group interviews conducted during 1996 and 1997.

View report [PDF] 457KB. Printed copies may be purchased from CAVAL for $AUD40.00 (includes postage within Australia).

History

The Performance Measures for Reference Services working Party was established on 28th April 1994 to:

• indentify performance measures and indicators currently used to evaluate reference services in Victorian academic libraries
• identify from the professional literature performance measures and indicators for evaluating reference servcies in academic libraries
• actively liaise with CAUL, ALIA and ACLIS to provide input into any complementary or concurrent projects as they arise
• report findings to the CAVAL Reference Interest Group

The Performance Measures for Reference Services Working Party was discontinued in February 2000. The work of the Working Party has been taken up by a newly established CAUL Working Party. Barbara Paton represents CAVAL on that Working Party.

Publications

• CAVAL Reference Interest Group, Working Party on Performance Measures for Reference Services. First report, June, 1995. Melbourne, CAVAL Ltd, 1995.
  
  This report outlines the method of the Working Party and summarises the indicators and measures used by Reference and Information Services Librarians in 8 Victorian universities.
  
• Barbara Paton, Eva Fisch, Rosemary Cotter, David Cunnington "Performance indicators for reference and information services" Reading the Future: ALIA Biennial Conference. Melbourne, 1996.
  
• Rosemary Cotter, David Cunnington, Eva Fisch, Barbara Paton "Performance indicators for reference and information services - Round 1" International Association of Technical University Libraries (IATUL) Conference. Los Angeles, 1996.
  
• CAVAL Reference Interest Group, Working Party on Performance Measures for Reference Services. Second report, April, 1997. Melbourne, CAVAL Ltd, 1997.
  
  This report summarises the indicators and measures used by Library managers at 8 Victorian universities.
  
• Barbara Paton, Eva Fisch, David Cunnington, Rosemary Cotter "Performance Indicators for Reference and Information Services: a study of academic libraries in Victoria, Australia." 2nd Northumbria Conference on Performance Measures in Library and Information Services Northumbria, 1997.
  

Past activities

CRIG/ALIA Pre-Conference Seminar on Performance Indicators for Academic Libraries held in Melbourne on 6th October 1996. This was a joint UCRLS/CRIG Working Party on Performance Measures workshop.