As manager of CAVAL’s Languages Direct LOTE service, Jaime is keenly aware of the importance of communication to success. She makes a point of dealing with all customers in a clear and straightforward manner, without the spin. Underpinning this philosophy is a genuine passion for understanding the diverse but precise needs of individual libraries so that she can fulfil and exceed those needs on an ongoing basis. Her 13 years in the CAVAL ranks have afforded her a solid foundation across the entire business, including admin, Member Services and management. In all customer transactions, Jaime aims for reliability, confidence and service excellence.